Tele Collection Executive

Key Responsibilities

• Make outbound calls to customers with overdue EMIs and follow RBI-compliant collection practices.
• Remind customers about outstanding dues, EMI dates, penalties, and consequences of non-payment.
• Convince and negotiate with customers to make timely payments to regularize their accounts.
• Provide correct payment options such as UPI links, online banking, or cash collection through field agents.
• Identify high-risk and non-contactable customers and escalate cases to the field collections team.
• Maintain detailed records of calls, follow-ups, PTPs (Promise to Pay), and payment commitments.
• Resolve customer queries regarding loan statements, bounce charges, and repayment schedules.
• Coordinate with the credit and operations team for disputes, settlement requests, and waivers.
• Achieve daily/weekly/monthly collection targets as assigned by the NBFC.
• Ensure all interactions are recorded in CRM/collection software with accuracy.
• Follow NBFC and RBI guidelines related to anti-harassment, call timings, and customer communication standards.

Skills & Competencies

• Strong communication skills in English, Hindi, and/or regional languages.
• Good negotiation and persuasion skills.
• Understanding of NBFC loan products and EMI structures.
• Knowledge of basic finance terms (DPD, PTP, NPA, overdue buckets).
• Computer skills (MS Office, CRM tools, collection apps).
• Patience, persistence, and target-oriented approach.
• Ability to handle difficult or irate customers professionally.

Qualifications

• Education:

  12th Pass / Graduate (preferred).

• Experience:

• 03 years in NBFC/BFSI collections, tele-calling, recovery, or BPO.
• Experience in soft collections or early bucket collections is an added advantage.

• Freshers

  with good communication skills can also apply

Salary 14k – 16k

Interested candidate can contact with us-

Phone-

Mail- hr@aphelionfinance.com