Tele Calling Executive

Role Overview:

The Telecaller will be responsible for contacting potential customers or students, handling incoming enquiries, providing accurate information, and ensuring consistent follow-ups to convert leads into successful admissions or sales. The role requires excellent communication skills, persistence, and a customer-focused approach.

Key Responsibilities:

• Act as the first point of contact for all new enquiries from prospective students via phone, WhatsApp, email, social media, or CRM.
• Ensure immediate follow-up and high-quality engagement to convert leads into admissions.
• Manage, update, and track all leads through CRM systems with accuracy and timely status updates.
• Coordinate closely with the marketing and admissions teams to align communication, campaigns, and follow-up strategies.
• Provide clear, accurate information on courses, fees, schedules, faculty, offerings, and institutional highlights.
• Handle queries and address concerns promptly and professionally, maintaining a high standard of customer service.
• Identify high-intent leads and escalate to senior counsellors for faster closure.
• Maintain daily reports on lead responses, follow-up activities, and conversion progress.
• Support promotional campaigns, webinars, events, and outreach activities as required.
• Contribute to continuous improvement of enquiry-handling processes and customer experience.

Required Skills & Qualifications:

• Strong communication skills (verbal & written).
• 6 months - 1 year in CRM operations, student counselling, customer support, or telemarketing
• Excellent customer-handling and problem-solving abilities.
• Proficiency in CRM software and lead-management tools.
• Ability to work in fast-paced environments with quick turnaround.
• Strong coordination skills with marketing, admissions, and academic teams.
• Basic understanding of student counselling or sales processes (preferred).
• Comfortable handling calls, messages, and follow-up targets.

Personal Attributes:

• Energetic, proactive, and quick in response.
• Highly organized with attention to detail.
• Customer-focused mindset with a positive attitude.
• Ability to multitask and manage time efficiently.

Job Types: Full-time, Permanent

Work Location: In person