The Hospital Telecaller will be responsible for handling inbound and outbound calls related to patient enquiries, appointment scheduling, feedback, follow-ups, and service promotion. The role will ensure effective communication between patients and the hospital, delivering a positive patient experience and supporting smooth hospital operations.

Responsibilities:

Handle incoming calls from patients, attendants, and the public with professionalism and empathy.
Provide information about hospital services, doctors’ availability, timings, and procedures.
Manage outbound calls for patient follow-ups, appointment reminders, and feedback collection.
Record and forward patient queries or concerns to the relevant department for resolution.
Schedule, confirm, and update OPD and consultation appointments in the hospital system.
Conduct telephonic feedback calls to assess patient satisfaction post-discharge or after consultation.
Record and escalate complaints or service issues to the Operations or Quality team for prompt action.
Maintain accurate and up-to-date records of calls, patient information, and follow-ups in the hospital database.

Requirements:

Graduate (any discipline).
Diploma or certificate in Hospital Management / Customer Service is preferable.
1–3 years of experience in telecalling, preferably in a hospital or healthcare setup.
Proficiency in English and local language(s); good communication and listening skills.
Computer literacy with experience in MS Office and hospital management software (HMS).

If you are interested hit Apply or email your expression of interest to hr@sanjivinihospitals.com

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

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Tele Calling Executive