Tele Calling Executive

UPSC Civil Service Telecaller - Job Description

Position: Telecaller – UPSC Civil Services Coaching
Location: Dakshina Learnings, Trivandrum (Office-based)
Employment Type: Full-time
Salary: Competitive (Based on experience & performance incentives)

Job Overview

Dakshina Learnings is looking for enthusiastic and result-driven telecallers to handle student inquiries, guide UPSC aspirants about our courses, and convert leads into enrollments. The role involves effective communication, persuasion skills, and a strong understanding of the UPSC examination process.

Responsibilities

Inbound & Outbound Calls:

• Call prospective students and provide details about UPSC courses, faculty, batch schedules, and admission procedures.
• Answer inquiries received through phone, email, and social media platforms

Lead Management & Conversion:

• Follow up with potential leads and assist them in the enrollment process.
• Maintain a database of inquiries and track follow-ups using CRM software.
• Achieve monthly and quarterly admission targets.

Counseling & Guidance:

• Explain the benefits of Dakshina Learnings’ UPSC coaching programs.
• Address concerns regarding study materials, faculty, and exam preparation strategies.
• Provide career guidance related to UPSC and government jobs.

Student Engagement & Support:

• Share information about scholarships, special batches, and mentorship programs.
• Assist students in completing the admission process and payment formalities.
• Provide reminders for important deadlines, tests, and webinars.

Reporting & Feedback:

• Maintain daily call logs and provide reports on lead conversions.
• Gather feedback from students and suggest improvements for marketing and admissions strategies.

Required Qualifications & Skills:

Education

• Bachelor’s degree in any discipline (preferred).
• Certification in communication or sales will be an advantage.

Experience:

• 1-3 years of experience in telecalling, sales, or academic counseling.
• Previous experience in UPSC coaching or the education sector is preferred.

Communication & Soft Skills:

• Strong verbal and written communication skills in Malayalam/English
• Active listening and the ability to engage with students effectively.
• Persuasive skills to convert leads into enrollments.

Technical & Organizational Skills:

• Ability to handle multiple calls and follow-ups efficiently.
• Strong organizational and time-management skills.

Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Experience:

• Telecommunication: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person