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Tele Caller

Tele Caller

Gartech Equipments

0 - 4 years

1 - 3 Lacs

pune

Posted:4 hours ago| Platform:

Apply

Skills Required

telecalling bpo english customer care telemarketing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

1. Customer Outreach:

Call potential customers from a provided list or generate leads to promote products or services.
Engage with customers to understand their needs, answer questions, and provide relevant information.

2. Lead Generation and Follow-up:

Identify prospective clients and generate leads through cold calls or by following up on marketing leads.
Maintain a log of calls, responses, and follow-ups, and update the CRM system accurately.

3. Product Promotion/ WhatsApp campaign:

Explain the features and benefits of products or services clearly and compellingly.
Handle objections professionally, address queries, and attempt to convert calls into sales.

4. Data and Documentation Management:

Record and maintain details of each interaction, customer information, and the call results.
Prepare daily call reports, summarizing performance metrics like the number of calls, responses, and sales or appointments set.

5. Feedback Collection and Process Improvement:

Collect and report customer feedback, highlighting recurring issues or improvement areas.
Suggest potential process improvements to enhance the customer experience or improve the efficiency of Tele-calling efforts.

Preferred candidate profile

A high school diploma or equivalent, as well as a bachelor's degree, is preferred.
Previous experience in a telecalling, telesales, or customer service role. Excellent verbal communication and active listening skills.

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