Job Description

About the Company: Mobikwik is Indias leading fintech platform, operating businesses in consumer payments, payment gateway, and financial services. Mobikwik payments network is one of the largest in India with 120 million users, 3 million merchants, and 300+ billers. The vision of the company is to build accessible, and affordable digital financial services for a Billion Indians. Founded in 2009 by Bipin Preet Singh and Upasana Taku, the company has raised over $100M in funding from marquee investors. With 60% Indian ownership, Mobikwik is the Truly Indian Payments App. Having grown from its strength in payments, the company has transformed into a full stack fintech platform offering financial products. Since 2018, Mobikwik has disbursed 19 lakh loans via its Digital Credit Line, which disburses money instantly to the users wallet. The company ventured into the mutual fund space with the acquisition of Mumbai-based Clear funds. Responsibilities: - Responsible for solving user queries from In house ticketing tool - Writing scripts as per the requirement to generate various data reports - Ability to express ideas in an organized, articulate, and concise manner - Gathering information and also do research and able to perform scope analysis - Efficiently do multi-tasking where the job holder will have to handle multiple customer requests from various sources - Technical hands-on troubleshooting, including parsing logs and following stack traces - Work cross-functionally with both client-facing and engineering teams - Generating and analysing the data for users and provide weekly reports to the team - Perform production support activities that involve the assignment of issues and issue analysis and resolution within the specified SLAs - Provide daily support with a resolution of escalated tickets and act as a liaison to business and technical leads to ensure issues are resolved in a timely manner - Suggest fixes to complex issues by doing a thorough analysis of the root cause and impact of the defect - Coordinate with Application Development Team to resolve issues on the production - Understanding every feature of the application very clearly and passing the knowledge to the customer success team Desired Skills: - Analysing the complete end to end flow by understanding the code(written in Java) and fix it(if required) - Strong technical knowledge about the relational database, networking, UNIX platform - Ability to troubleshoot issues and able to handle different types of customer inquiries - Good knowledge of networking, networking protocols, SQL, UNIX, SOLARIS, relational databases, know about the table commands, etc. - Debugging any issue reported by looking into application logs/databases