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Accenture
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Technology Support Engineer

Technology Support Engineer

Accenture

1 - 4 years

4 - 8 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

network protocols knowledge base security operations network security virtualization service management vmware dns sla networking monitoring tools operations incident management service delivery network operations aws azure

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Technology Support Engineer

Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Data Center Networking Technologies Operations

Good to have skills :NA
Minimum 7.5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential as you assist in issue analysis and resolution, contributing to a seamless operational flow and enhanced service delivery.
Roles & Responsibilities:

Expected to be an SME.

Collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Facilitate training sessions for junior team members to enhance their skills and knowledge.

Monitor and evaluate team performance to ensure alignment with operational goals.
Professional & Technical Skills:

Must To Have
Skills:

Proficiency in Data Center Networking Technologies Operations.

Strong understanding of network protocols and architectures.

Experience with incident management and problem resolution processes.

Familiarity with service management tools and methodologies.

Ability to analyze complex technical issues and provide effective solutions.
Additional Information:

The candidate should have minimum 7.5 years of experience in Data Center Networking Technologies Operations.

This position is based at our Bengaluru office.

A 15 years full time education is required. JD:
Professional & Technical Skills:

Expert level knowledge of DDI solutions preferable Infoblox with extensive experience of usage in large complex enterprises.

Proven experience with Infoblox Grid and DDI solutions NIOS and BloxOne.

Strong CLI and GUI skills for Infoblox products. o Preferably Threat Defense and/or Advance DNS Protection.

Solid understanding of network protocols and security practices and principles, particularly in relation to DNS and DHCP.

Clear understanding of infrastructure layers or stack, and a broad knowledge across multiple platforms such as server, operating system, virtualization, or network.

Able to deploy and manage DDI platforms on private Cloud, Azure, AWS and / or VMware vSphere environments.

Must Have
Skills:

Proficiency in Network Infrastructures, Network Security Implementation, Network Security Operations, Enterprise Network Operations.

Good To Have
Skills:

Experience with cloud-based network solutions.

Strong understanding of network protocols and architectures.

Experience in troubleshooting network connectivity issues.

Familiarity with network monitoring tools and techniques.
Professional Attributes:A:Good verbal and written communication skills to connect with customers at varying levels of the organizationB:Ability to operate independently and make decisions with little direct supervisionC:Ensures that cases raised to the queue are treated with priority and handled within the specified SLA metrics. Qualification 15 years full time education

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Technology Support Engineer