Technology Solutions Analyst

Job Description

The Technology Solutions Analyst is an Individual Contributor role who will support the Sales and Customer Service Team organization in crafting compelling technology solutions for our clients. She/he will have a good understanding of all the technical pieces (software and hardware) that fit in the BPO/Contact Center industry. Key Responsibilities include (but not limited to) Provide Technical and Consultative assistance to Sales. Get an understanding of technical specifications on the client architecture Assist in completion of Technology sections in RFI/RFP/RFQ as required Document and handover technical specifications for Post Sales implementation Drives accountability in cross functional IT teams during solutioning Up to date with Market on cloud practices, technology stack, products and services within the Contact center industry Requirements: Bachelors Degree or Equivalent with 2+ years experience. Basic knowledge on telecommunications and networking. Has built best practices in business process and created repeatable playbook Can lead multidisciplinary cross functional teams or projects Can handle multiple campaigns/projects at the same time Can review and write technical documentation including client-facing collaterals