Job Description

About ISS: ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care. ISS Facility Services India Private Limited, headquartered in Mumbai, a subsidiary of the Denmark-based global facility management services and workplace experiences leader ISS A/S (ISS Group) is present in more than 30 countries. ISS started its operations in India in 2005 and has grown to more than 41,000 employees. We leverage our unique self-delivery model of Integrated Facility Management (IFM), high standards of compliance, health and safety, and ability to enhance brand reputation to create a huge difference in the market. We use a combination of data, insights, technology and service excellence to deliver experiences at offices, factories, airports, hospitals, etc. across the country. Our customers choose us because we create, manage and maintain environments that make life easier, more productive and enjoyable. Great Place to Work® has ranked ISS India for 4th consecutive year of recognition. ISS India has climbed to the 7th position in 2024 and our 3rd time in the coveted TOP 10, reaffirming our dedication to nurturing a High-trust, High-Performance culture. Job Summary: The Assistant General Manager – Workplace Technology leads the strategic planning, implementation, and operations of workplace technologies across India campuses. This includes ownership of key technology programs, commercial management, vendor governance, and budget oversight. The role is critical to delivering a seamless, tech-enabled colleague experience aligned with the firm’s workplace transformation agenda. Key Responsibilities: 1. Workplace Technology Projects: Lead planning and implementation of workplace technology programs including: Digital food ordering platform Workplace app integrations for colleague services Smart Lockers and Meeting Room Panel deployments Occupancy Sensor installations and data analytics enablement Manage full project lifecycle – from requirement gathering and solution design to UAT, go-live, and handover. Liaise with global tech teams, and site facilities for phased rollouts (e.g., Pune, Chennai, Mumbai, Noida). 2. Commercial & Vendor Management: Manage vendor relationships for hardware, software, and service components across workplace tech solutions. Support sourcing and procurement processes, including RFPs, vendor due diligence, and commercials review. Drive contract compliance, service delivery monitoring, and issue escalation with partners like ISS and third-party integrators. 3. Budget & Financial Management: Own the workplace technology budget for India – including annual planning, forecasting, and cost control. Provide justifications for new investments (e.g., junior resource cost in Chennai or hardware expansion) and track spend against approved budgets. Support business case preparation and governance submissions for new initiatives. 4. Stakeholder Engagement: Act as technology lead for CRES and bridge between Facilities, Security, HR, and global Workplace Tech teams. Conduct site walks, technology briefings, and hands-on sessions (e.g., with GTT teams, change champions). Drive colleague engagement and adoption through structured communications and feedback mechanisms. 5. Operations & Governance: Ensure operational uptime of deployed systems, manage SLAs, and coordinate ticket resolution with ISS and internal IT. Maintain SOPs, deployment trackers, asset logs, and user guides. Enforce adherence to compliance, security, and data privacy requirements for all solutions. 6. Innovation & Insights: Monitor workplace tech trends and propose enhancements aligned with hybrid work and digital enablement strategies. Utilize sensor and app-based data to recommend usage optimization, space planning, and tech upgrades. Required Skills and Experience: 8–12 years in workplace technology, smart buildings, CRE tech, or IT project delivery roles. Experience delivering large-scale, multi-site projects with cross-functional teams and external vendors. Sound knowledge of digital workplace platforms, IoT, and automation technologies. Strong commercial acumen and prior ownership of vendor contracts and technology budgets. Excellent communication, stakeholder engagement, and project governance skills. Educational Qualifications: Bachelor’s degree in Engineering, Information Technology, or related discipline (required) Certifications in PMP, PRINCE2, ITIL, or Agile (preferred) Show more Show less