Technology and Reporting Analyst – Open Reporting

Key Responsibilities:

Open Reporting Support & Configuration

• Configure and maintain our Open Reporting SaaS solution, Case IQ and reporting program YellowFin.
• Manage user roles, permissions, workflows, and system settings to ensure alignment with business needs and data governance policies.
• Collaborate with IT, compliance, and business stakeholders to optimize platform usability, integration, and scalability.
  

Custom Reporting & Data Analysis

• Research, design, and implement innovative methods for analyzing Open Reporting data to enhance decision-making processes, support compliance objectives, and drive strategic insights.
• Design, develop, and maintain custom reports and dashboards to provide visibility into reported concerns, trends, response timelines, and resolution status.
• Conduct regular audits of data accuracy, completeness, and consistency.
• Translate business requirements into reporting specifications and ensure timely delivery of insights to leadership.
  

Operational & Technical Excellence

• Partner with data owners and business stakeholders to define KPIs, metrics, and report frequency.
• Monitor system performance and escalate issues to vendors or internal IT teams as needed.
• Participate in the testing and rollout of new features, updates, or system enhancements.
• Ensure compliance with data privacy, security, and retention policies.
  

Stakeholder Collaboration & Support

• Act as the subject matter expert for the Open Reporting system and associated reporting capabilities.
• Train end users on navigating reports and interpreting results.
• Develop clear documentation, including user guides and reporting standards.
• Engage across functions and businesses to implement effective, unified, and centralized reporting solutions considering various perspectives.
  

Qualifications

Required:

• Bachelor’s degree in Information Systems, Data Analytics, Business, or a related field.
• 2–4 years of experience in reporting analysis, business intelligence, or system configuration, preferably in compliance, HR, or risk domains.
• Proficiency in data visualization and reporting tools (e.g., Power BI, Tableau, or Excel).
• Strong analytical and problem-solving skills with high attention to detail.
• Excellent verbal and written communication skills.
  

Preferred

• Familiarity with enterprise data sources (HRIS, CRM, ticketing systems, etc.) and data integration methods (APIs, ETL).
• Experience working with confidential and sensitive data.
• Understanding of compliance, ethics, or corporate integrity programs.
• Experience with YellowFin
  

Key Competencies

• Data-driven mindset with a focus on accuracy and clarity.
• Ability to work independently and manage multiple priorities in a dynamic environment.
• High degree of discretion and professional integrity.
• Strong collaboration and stakeholder management skills.
  

Additional Information

Relocation Assistance Provided:

• This is a remote position