Requirements and Skills :Strong working knowledge of the Microsoft Office Suite products(MS Word and Excel etc.)Experience as a Customer Support Specialist or similar CS roleExperience in using help desk software and remote support toolsExcellent communication and problem-solving skillsMulti-tasking abilitiesPatience while handling challenging situationsMust have their Desktop or LaptopResponsibilitiesResponding to customer queries in a timely and accurate way,via phone, email, or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions(for example, by testing different scenarios or impersonating users)Monitor customer complaints and reach out to provide assistanceShare feature requests and effective workarounds with team membersInform customers about new features and functionalitiesFollow up with customers to ensure their technical issues are resolved.Gather customer feedback and share it with our Product, Sales, andMarketing teams.Assist in training Junior Customer Support Representatives.