Technical Writer

We are looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our products. You will join a team of talented tech writers who work collaboratively with developers, quality engineers, product managers, and usability experts to make our products easier to use. Your Responsibilities Develop comprehensive documentation that meets organizational standards Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success Evaluate current content and develop innovative approaches for improvement Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding Select appropriate medium for message or audience, such as manuals or online videos Gather usability feedback from customers, designers, and manufacturers Skill Sets/Experience We Require Proven ability to handle multiple projects simultaneously, with an eye for prioritization Firm understanding of the systems development life cycle (SDLC) Previous Migration project exp. Handson exp. With JIRA & Confluence Proven ability to quickly learn and understand complex topics Previous experience writing documentation and procedural materials for multiple audiences Superior written and verbal communication skills, with a keen eye for detail Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content Pedigree Bachelors/Masters in Computer Science, Engineering or relevant field Show more Show less