Job Description

Conduct technical deep-dive sessions with IAM Engineers and proactively engage subject matter resources to address any gaps between functionality and documentation Develop, write, and update clear, concise, structured user guides, quick start guides, FAQs, release notes, and other learning and help content for multiple products. Review, edit, and/or re-write material prepared by other writers on an ongoing basis to keep documentation up to date and to our current standard. Proactively identify and address documentation needs as well as ensure the quality, discoverability, and accuracy of the content you create and develop. Regularly communicate with product, support, engineering, and other teams about product features, status, and documentation needs. Organize materials and complete writing assignments according to set standards regarding order, clarity, conciseness, style, terminology, grammar, punctuation, and spelling. Contribute to tools and processes that make documentation more accessible, efficient, scalable, and collaborative. Work with other writers, editors, and engineers in multiple levels of the IAM organization to help each other learn and grow, and ultimately deliver the best possible product Skills and attributes for success Strong written and verbal communication skills Experience with IAM or other authentication and authorization technologies Familiarity with using and following a style guide Experience designing, planning, and delivering content solutions that meet the needs of technical business customers Experience working directly with engineering teams A proactive and open-minded attitude to resolving problems and delivering results To qualify for the role you must have Bachelors Degree in Computer Science, Engineering, IT, or equivalent work experience A minimum of 3 years of experience as a technical writer Previous experience in a global corporate IT environment Ideally, you ll also have Experience in Information Security Experience as a Business Analyst Familiarity with ITIL would be advantageous