Technical Writer

Role: Technical Writer with Telecom domain experience

Total Experience: 6-10 years

Job Location: Pune, Mumbai, Chennai and Bengaluru

Mode of Hire: Permanent

Job Roles and Responsibilities:

• Gather and document business & technical requirements for Telecom.
• Research, design, write, and maintain technical documentation.
• Create and manage documentation in modern tools such as, Confluence, Swagger, FrameMaker and Oxygen xml.
• VoIP and SIP Protocol Knowledge
• Knowledge on IP networks (ESInet), call routing & location validation
• GIS & mapping tools (Esri certification - Good to have)

Job Requirements:

• Collaborate with engineers, developers, QA, DevOps, and SMEs to gather information and ensure technical accuracy.
• Familiarity with version control systems (e.g., Git), CI/CD tools, and issue tracking platforms (e.g., Jira,).
• Design workflows for emergency response, call routing, and dispatch operations.
• Analyse call flows, GIS integration, and CAD systems for optimization.
• Ensure seamless interoperability between PSAPs, ESInet, and telecom networks.
• Act as a liaison between emergency teams, telecom providers, and IT developers.
• Develop UAT plans, support validation, and troubleshoot deployments.
• Maintain documentation, track incidents, and ensure FCC, NENA, and DHS compliance.

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