Technical Writer

Job Description

Job Title: Technical Writer Location: Gurgaon, India (Work From Office, US Shifts) Job Type: Full-Time Experience Level: 3+ Years About the Role We are seeking an experienced Technical Writer to join our team in Gurgaon. This is an exciting opportunity to create high-impact documentation that supports internal teams and external users in understanding and navigating our custom software systems. We’re looking for someone who thrives on breaking down complex concepts, loves collaborating with cross-functional teams, and is passionate about delivering clear, accurate, and user-friendly content. You’ll work closely with developers, business analysts, stakeholders, and training teams to document processes, systems, and applications. Key Responsibilities Collaborate with developers and stakeholders to gather technical information about Innovairre’s software applications and related systems. Create and maintain documentation such as: User manuals Technical guides FAQs API references Training materials Develop workflow diagrams, process documentation, and visual aids to support user comprehension. Standardize terminology, formatting, and structure across all documentation. Partner with the training team to produce onboarding and learning resources for internal teams and clients. Review and update existing documentation to ensure clarity, accuracy, and relevance. Stay informed about product updates, system changes, and user feedback. Continuously refine content based on end-user and stakeholder input. Leverage modern documentation tools to organize and distribute content efficiently. Required Qualifications Minimum 3 years of experience as a Technical Writer, preferably within a software or SaaS environment. Exceptional writing and editing skills, with the ability to translate complex technical concepts into clear, accessible content. Hands-on experience documenting CRM systems (experience with custom-built CRMs is a strong plus). Familiarity with documentation platforms such as Confluence , Notion , Markdown editors , or platforms like Read the Docs , Docusaurus . Ability to create and edit visuals using tools like Visio , Lucidchart , or similar. Basic understanding of API documentation (e.g., Swagger, Postman) and system integration workflows. Experience working in remote, multicultural teams with excellent collaboration and time management skills. Strong attention to detail and organizational abilities. Understanding of Agile development methodologies and the software development lifecycle (SDLC) . Show more Show less