Technical Trainer - ServiceNow

Job Description

Serve as a ServiceNow authorized product trainer, providing high-quality training sessions to users. Must have experience in conducting ServiceNow fundamentals training Must have experience in conducting Advanced ServiceNow training (Deep level Service Now Platform concepts , Basic to Advanced Service Now scripting) Must have hands on experience working on at least 2 to 3 modules out of the following: IT Service Management, IT Operations Management (CMDB Discovery), IT Asset Management, HR Service Delivery, Service Portfolio Management, SecOps (Threat, Vulnerability response, SIR), Customer Service Management. Design, create, edit, and publish engaging learning content in various formats to facilitate the adoption of new and enhanced ServiceNow capabilities. Develop and maintain knowledge content within the ServiceNow knowledge base for easy consumption by end users. Serve as a ServiceNow authorized product trainer, providing high-quality training sessions to users. Must have experience in conducting ServiceNow fundamentals training Must have experience in conducting Advanced ServiceNow training (Deep level Service Now Platform concepts , Basic to Advanced Service Now scripting) Must have hands on experience working on at least 2 to 3 modules out of the following: IT Service Management, IT Operations Management (CMDB Discovery), IT Asset Management, HR Service Delivery, Service Portfolio Management, SecOps (Threat, Vulnerability response, SIR), Customer Service Management. Design, create, edit, and publish engaging learning content in various formats to facilitate the adoption of new and enhanced ServiceNow capabilities. Develop and maintain knowledge content within the ServiceNow knowledge base for easy consumption by end users. Support operations and maintenance (O&M), development, modernization, and enhancements (DME) of ServiceNow modules, including SecOps, IRM, and CAM. Collaborate with cross-functional teams to integrate enterprise tools and cloud services (e.g., AWS, Azure, Salesforce) into the ServiceNow environment. Ensure training aligns with Agile methodologies and best practices in ServiceNow configuration and usage. Contribute to maintaining the platform's Authority to Operate (ATO) by ensuring compliance and effective knowledge sharing. Deliver performance-based outcomes focused on ServiceNow best practices, resiliency, and user adoption. Familiarity with Agile practices and methodologies. Knowledge of integrating enterprise tools and cloud services with the ServiceNow platform. Strong communication and collaboration skills to engage with technical and non-technical stakeholders. ServiceNow Expertise: Current experience and deep understanding of the ServiceNow platform, including associated modules and capabilities. Training Experience: Proven ability to create and deliver effective training content tailored to diverse audiences. Content Development: Demonstrated experience in developing learning materials and publishing knowledge content to enhance user engagement and platform adoption. Certifications: ServiceNow authorized product trainer (required) Knowledge Management: Proficiency in building and maintaining knowledge bases within the ServiceNow platform.