Technical Support Specialist

Position

Technical Support Executive – QHSE

About JiBe

JiBe is a cloud based fully integrated ERP system for the shipping industry. Our goal is to allow shipping companies to improve productivity, efficiency and safety levels, while reducing costs. JiBe ERP enables increased automation and streamlining of processes, creating pre-defined work flows and reducing the usage of email and paper.

Job Responsibilities

• Assist JiBe’s Support Team to provide support to vessels / remote offices related to QHSE modules for office/vessel users.
• Ability to understand the client’s business requirements.
• Translation of business complexities or issues received to internal functional subgroups and vice versa.
• Troubleshooting and diagnosing of non-identified and underlying root cause of the issues.
• Manage user administration for JiBe Internal access rights along with On-boarding of new client's user base.
• Assist in Data building activities as and when required.
• Testing of system application as and when required.
• Ability to understand the client’s business requirements.
• Follow-ups within and inter departmental for internal and external issues.
• Manage, Create and train internal & external employees on various mechanisms of self-help contents.
• Report compilation and forwarding to management.
• Knowledge in Ship Networks and Windows Administration is required in order to help solve on-board issues remotely.
• Day to day follow-ups with the vessel and office on IT hardware and software issues.
• Be a part of JiBe’s Implementation team, and involved in configuration and training of various QHSE modules for clients.
• Ability to plan, prioritize tasks and manage all open issues and tasks.

Qualifications and Skills

• Any Graduate with minimum 4+ years of relevant experience.
• Excellent English Writing skills with grip on nonverbal (mail) communication
• Problem solving skills; Ability to prioritize tasks
• Self-motivated, independent and meticulous with an eye for details.
• Sailing Experience / Shipping Knowledge is preferred.
• Team player with good interpersonal and communication skills.
• Basic knowledge of support services.
• Good memory of how software and operating systems work
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
• Ability to work well as a team player with a strong customer focus.