Job Description

We are looking for a dedicated Technical Support L2 professional to join our team on a contract-to-hire basis. The successful candidate will work with a leading technology company to provide advanced technical support and ensure smooth operations. Role & responsibilities Help People: Provide great support to everyone who comes for help. Fix Computers and Software: Set up and repair computers and software. Keep track of all equipment. Set Up Devices: Install company software on laptops and desktops. Talk to Customers and Suppliers: Communicate as needed. Follow Instructions: Implement new technology as directed. Emergency Support: Be available for emergency help after hours on a rotating basis. Support Mobile Devices: Help set up and troubleshoot mobile devices. Build Relationships: Work with people in the company to understand and solve their problems. Promote ITS services. Record Problems and Solutions: Document issues and how they were fixed. Manage Passwords and Workstations: Reset passwords and manage computers. Support Audio/Video Equipment: Provide training and support for conference equipment. Assist with Network and Phones: Help with hands-on tasks for network and phone systems. Position Details: Location: HITEC City, Hyderabad. Education Qualification: B. Tech/B.E Shift: 10:00 AM to 07:00 PM or 09:00 AM to 06:00 PM. Preferred candidate profile B.Tech/B.E. degree in a relevant field. Proficiency in setting up and troubleshootingsoftware, managing passwords and workstations, and supporting audio/video equipment. Experience with network and phone systems is also beneficial. Experience in setting up and troubleshooting mobile devices. Effective communication with customers, suppliers, and team members. Ability to work well with others to understand and solve problems, and promote ITS services. About Aston Carter: Aston Carter is a wholly owned subsidiary of Allegis group which is $12.5billion global staffing and recruiting company. Aston Carter was acquired by Allegis in the year 2011 and expanded to APAC including India in 2017. Aston Carter focus on recruiting business professionals across various disciplines like Accounting and Finance, Sales, Operations, Audit, Risk and compliance, and Banking and financial services We work with many fortunes 500 customers across the globe and currently working with 20+ global clients in India which are predominantly in Banking and financial services sector to name a few, Visa, Morgan Stanley, JPMC, Fidelity, Wells Fargo, Myntra etc., We have 2000 candidates working out of different clients globally and over 100+ in India. We have our presence in 90+ locations globally and in India we are in Bangalore, Mumbai, Pune, Chennai as well as Hyderabad In case you are interested send your updated resume to: pakkinikumar@astoncarter.com jtammishetti@astoncarter.com