Technical Support Intern

B2BTravelAgency.com (BTA)

Job Summary

Technical Support Intern

learning opportunity

Key Responsibilities:

• Provide first-level technical support to B2B clients via chat, email, or phone.
• Assist users in navigating and using the BTA online travel portal.
• Troubleshoot and document technical issues, and escalate when needed.
• Collaborate with internal teams to ensure effective issue resolution.
• Participate in regular training sessions to stay updated on platform features and tools.
• Help maintain and update support documentation and FAQs.
• Ensure timely and professional communication with clients.

What You’ll Learn / Training Provided:

• Complete onboarding and product training to understand our travel platform.
• Guided mentorship from senior technical support and product teams.
• Exposure to real-world B2B technical support operations.
• Practical knowledge of travel tech systems, client management, and ticketing tools.

Requirements:

• Currently pursuing or recently completed a degree in IT, Computer Science, Engineering, or a related field.
• Strong communication and problem-solving skills.
• Basic understanding of web-based platforms and technical troubleshooting.
• Willingness to learn and adapt in a dynamic environment.
• Customer-first mindset and ability to remain calm under pressure.

Preferred but not mandatory:

• Familiarity with travel industry platforms (GDS, APIs, etc.)
• Exposure to support tools like Zendesk, Freshdesk, or similar.

What We Offer

• Structured training and real-world experience
• Internship certificate upon completion
• Opportunity for full-time placement based on performance
• A collaborative, growth-focused work environment

Stipend - 10000/- per month

Duration - 3 Months

Ready to join our team and make a real impact?

hr.india@tripbrandsgroup.com

7736455581