Technical Support Executive

Job Description

We are looking for skilled Technical Support Engineers who will be responsible for installing, managing, and providing technical support (at both OS and application level in Linux and Windows environments) for our customers Looking for candidates with 1-2 years experience, and should be open to travel for client on-site visits when needed Responsibilities: Installation and configuration of Linux servers Installation and configuration of customer applications in Linux and Windows Provide technical support for Linux and Windows servers, systems, and customer applications via phone and ticketing system Coordinate application-specific requirements between customer and application vendors Resolve user queries remotely using TeamViewer, AnyDesk, etc Create bash scripts for common activities like backup Provide input on ways to improve the stability, security, efficiency, and scalability of the environment Be available for on-site visits when needed Experiences: 1-2 years of previous working experience Bachelors degree in Computer Science, Information Systems, or a similar relevant degree Tech-savvy, with in-depth knowledge of Linux: RedHat, CentOS, Debian, Ubuntu, etc Good knowledge of Docker containers Strong knowledge of networking and its troubleshooting Previous experience working with Nginx web server Additional Linux certifications (RHCT, RHCE, RHCA) will be considered an advantage Solid knowledge of protocols such as DNS, HTTP, LDAP, SMTP Strong problem-solving and excellent communication skills in English (Hindi will be an added advantage)