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Technical Support Engineer

Technical Support Engineer

Wrtr Ink Llp

0 - 3 years

2 - 4 Lacs

Bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

Technical Support Technical Voice Process Communication Skills International Technical Support Windows Troubleshooting Network Troubleshooting Troubleshooting International Voice Process

Work Mode

Hybrid

Job Type

Full Time

Job Description

Essential Job Functions: Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met. Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc. Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues and/or refer more complex technical problems through a defined escalation process. Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed-upon time frame. Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation. Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately. Basic Qualifications Should have attended regular school/college with 10+2+3 as a minimum qualification in any stream of subject. Good understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and troubleshoot basic technical issues. Fresher or has work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.

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Wrtr Ink Llp

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Los Angeles

50-100 Employees

4 Jobs

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