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Work Mode

Remote

Job Type

Full Time

Job Description

Technical Support Engineer – Hiring Now (On-site, Gurgaon)


About Company

Virtuo (Tellusys Info Pvt. Ltd.) builds next-gen AI voice automation, cloud telephony

We work across SIP, VoIP, cloud infrastructure, CRM systems, and AI-driven automation.

AI + telecom


Role

We are hiring a Technical Support Engineer

You will troubleshoot issues, support customers, and ensure smooth operation of our telephony and automation platforms.


Responsibilities:

  • Troubleshoot issues related to

    SIP, VoIP, call routing, and Linux environments

  • Configure DIDs, SIP trunks, IVRs, routing logic, and system setups

  • Monitor server performance, logs, and overall system health

  • Provide customer-facing technical support via calls, WhatsApp, and remote tools

  • Document issues, solutions, and system improvements

  • Coordinate with internal teams for deployments & enhancements


Requirements

  • Good understanding of

    Linux + SSH

  • Basic understanding of SIP, VoIP, RTP, and call flows

  • Strong troubleshooting and analytical skills

  • Familiarity with MySQL

  • Ability to communicate clearly with customers for technical support

  • Willingness to learn — unlimited opportunities for advancement

  • Comfortable working in a fast-paced startup environment

  • 6 days working


Bonus Skills

(Not required, but an advantage)

  • Docker
  • Basic PHP / JavaScript
  • PostgreSQL
  • Knowledge of CRM systems or APIs
  • DevOps


Salary

Starting at ₹15,000

  • Will increase to ₹20,000–₹25,000 after 3 to 6 months

    based on skills, growth, and experience.


Additional Details

  • Location:

    Gurgaon (On-site)
  • Job Type:

    Full-time
  • Experience:

    0–2 years preferred (freshers with strong fundamentals can apply)


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