1 - 4 years
3 - 4 Lacs
Posted:2 days ago|
Platform:
Work from Office
Full Time
1-3 years of experience with International Technical Support Center, Enterprise Support is preferred
Experience in troubleshooting software on Windows and /or Mac operating systems.
Technical Support or implementation experience, supporting enterprise software solutions.
Experience working in a team environment, managing a diverse workload Outstanding written & verbal communication skills in English with a neutral accent.
Experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML, JavaScript, CSS, XML, PHP), Networking Technologies (TCP/IP, DNS)
Ability to multi-task and perform effectively under pressure .
Excellent analytical skills and ability to navigate challenging situations in a professional manner. General cultural awareness, particularly for agents who are supporting customers in a region other than the one theyre located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers).
Should have a good communication skills
Noida Location
Rotational shifts
Teamware Solutions
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