Technical Support Engineer

Job Description

Job Description : We are seeking a Technical Support professional who possesses strong communication skills who can handle overseas/domestic customers and a technical background to assist our clients effectively. The ideal candidate will be responsible for troubleshooting and resolving technical issues while providing excellent customer service. Responsibilities Diagnose and Troubleshoot : Identify software solutions and troubleshoot technical issues reported by clients. Customer Interaction : Communicate with customers to quickly understand their problems and guide them through solutions via phone, email. Documentation : Maintain detailed records of customer interactions, including requests for assistance and steps taken to resolve issues. Follow-Up : Ensure issues are resolved to the customer's satisfaction and follow up to confirm the effectiveness of the solutions provided. Technical Support : Support the rollout of new applications and provide procedural documentation to assist users. Collaboration : Work with other technical teams to escalate unresolved issues and ensure timely resolutions. Requirements Educational Background : A degree in Computer Science, Information Technology, or a related field is preferred. Technical Proficiency : Experience with Windows, networks and familiarity with prepayment meter, Jira, SQL, PostgreSQL, excel. Communication Skills : Excellent verbal and written communication skills are essential for explaining technical concepts to non-technical users. Problem-Solving Skills : Strong analytical skills to diagnose issues and provide effective solutions. Experience : Prior experience in technical support or a similar role is advantageous. This role is crucial for ensuring customer satisfaction through effective communication and technical expertise. If you are a motivated individual with a passion for technology and helping others and able to work on a rotational shift and rotational week offs, we would love to hear from you..