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Sciative Solutions
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Technical Support Engineer

Technical Support Engineer

Sciative Solutions

0 - 1 years

2 - 3 Lacs

Mumbai

Posted:3 hours ago| Platform:

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Skills Required

Computer science Hospitality Automation Networking Machine learning Reconciliation Technical support SQL Python Business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

{"heading":"What Youll Do \u2013 Day-to-Day Responsibilities" , "id":1 , "content":"

Youll ensure all tech services related to our SaaS products (from client onboarding to ad-hoc tech issues) are delivered in a smooth and professional manner.

Your key responsibilities will include:

Setup of client data and API feeds in our SaaS products

Resolve any integration issues by performing data reconciliation activities

Ensure all essential data is properly backed up and archived

Create user roles for access to our SaaS products, along with access and privilege controls

Manage master data integrity, and oversee the entire market intelligence data capture process for completeness and accuracy

Monitor system logs, and follow the SoPs defined for different contexts

Track the health of all cloud and local machines

Manage access control on our local VPNs and track laptop browsing logs for any deviation from our security policies

Conduct health checks of all local tech infrastructure, and do an inventory management (example, issue laptops to users)

Create technical jobs for supporting business operations activities (example, product matching batches in our AI tool for identifying exact and similar products)

Create technical jobs for supporting product development and testing activities (example, sample data transfer from production servers to staging and development environments)

Use our internal tools for accomplishing client data delivering tasks Why Your Work Matters \u2013 Impact at Sciative

Ensures Data Accuracy: Your meticulous work keeps our systems and client platforms running smoothly with reliable, high-quality data.

Enables Scalable Growth: Efficient setups and operations pave the way for onboarding new clients faster across Travel, Retail, and Hospitality sectors.

Support Operational Excellence: Timely validations, alerts handling, and issue resolution. What Youll Gain \u2013 Career Transformation" , "id":3 , "content":"

Accelerated Learning Curve: Work on the most advanced tech stack, and gain exposure to a variety of areas like AI, API based integrations, Automations, Data Intelligence, Data Warehousing, Networking, Cloud Security, etc..

Exceptional Team Experience: Work alongside some of the smartest and collaborative colleagues

Cross-Industry Exposure: Gain hands-on experience across diverse sectors like e-commerce, travel, retail, and hospitality.

Cutting-Edge Tech Experience: Tackle real-world problems using AI, machine learning, big data, and cloud technologies.

Startup Momentum: Thrive in an award-winning, fast-paced startup where your contributions directly influence our growth story. What Were Looking For \u2013 Skills & Experience","id":4,"content":"

Educational Background: BSc IT, MCA, or equivalent degree in Computer Science or related field.

Basic knowledge of Python, with the ability to write simple scripts for automation or data checks.

Comfort working with large datasets, data tools, and dashboards.

Familiarity with databases, logs, and data validation processes.

Proficiency in Excel\/Google Sheets; SQL knowledge is a plus.

Strong analytical skills, attention to detail, and a problem-solving mindset

Clear communication skills and ability to collaborate across teams

Proactive attitude, eagerness to learn, and ability to multitask in a fast-paced environment "} At Sciative, curiosity meets innovation. We are driven by the passion to revolutionize how industries grow and compete. Our AI-powered SaaS tools enable intelligent pricing for airlines, luxury coaches, public transport, D2C brands, retail, e-commerce, hotel chains, and many more. We currently price 40% of luxury buses in the country and count 5 of the top hotel chains in India as our clients. Processing 5+ billion transactions daily, we are a dynamic and high- impact team of creators, technologists, and domain experts.

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Technical Support Engineer