Technical Support Engineer

1 - 6 years

2.0 - 4.5 Lacs P.A.

Chennai

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Technical Support EngineerBPOEmail SupportTyping SpeedNetworkingLive ChatNon Voice ProcessChat SupportTechnical Support AgentVoice ProcessTroubleshootingB2CNon it35 WPMChatCustomer Support EngineerDual Chat

Work Mode

Work from Office

Job Type

Full Time

Job Description

Technical Support Engineer Chat Support | Min. 1 Yr Exp Location: Chennai (WFO) | Shift: Night (5 Days/Week) Experience: 1+ Year (Email/Chat Support) | Education: Graduate Job Role: Handle dual live chat support & CRM case management. Troubleshoot issues, escalate when needed & meet SLAs. Maintain professionalism & empathy in customer interactions. Requirements: Chat & Email Support Experience (Dual Chat Handling) Voice Support (BPO, B2C) experience preferred Strong written & verbal communication | Typing: 35 WPM Multitasking & time management skills Additional Details: Cab Facility: Paid (500 - 1500 both ways, mandatory for female employees) Training: 15-30 Days (On-site) Interview Process (Virtual): 1 HR Round | 2 Ops Round | 3 Versant Test | 4 Chat Assessment Perks & Benefits: Insurance | 15 Days Stay | One-Way Ticket | Paid Cabs Best regards, Khushi Jaiswal khushi.j@peopleconnexions.com https://www.linkedin.com/in/khushi-jaiswal-/ https://www.peopleconnexions.com/

Staffing and Recruiting
Vishakhapatnam

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