Technical Support Engineer – PAM (Sectona)

About The Role

Technical Support Engineer

Privileged Access Management (PAM)

(Sectona preferred).

Experience:

2–5 Years

Key Responsibilities

• Provide technical and non-technical guidance to customers for integrating, deploying, and maintaining Sectona PAM products.
• Take end-to-end ownership of customer issues—troubleshooting, root cause identification, and resolution.
• Ensure customer satisfaction by delivering timely, high-quality support and communication.
• Act as the point of contact for customer issues, coordinating with internal and external stakeholders.
• Document bugs and collaborate with Engineering for fixes to product-related issues.
• Contribute to knowledge base articles, troubleshooting guides, and process improvements.
• Share feedback with training and documentation teams to improve user support.
  

Skills & Experience

• 2–5 years of experience in technical support, preferably with PAM products (Sectona, CyberArk, Delinea, BeyondTrust, etc.).
• Strong troubleshooting and problem-solving skills in hybrid IT environments.
• Customer-focused mindset with excellent communication skills.
• Ability to handle issues independently and ensure quick resolution.