Technical Support Engineer

Job Description

Job Title: Technical Support Engineer Location: Pune Start Date: Immediately Job Type: Work from Office Job Description: We are seeking a proactive and skilled Technical Support Engineer to join our team. In this role, you will ensure high availability, robust security, and optimal performance across our systems. You will provide expert technical support for software applications of our Mithi products, and system integration, collaborating with cross-functional teams to resolve issues and enhance system functionality. Key Responsibilities: Support and Troubleshooting: Provide technical support to Mithi products, diagnose system issues, and resolve performance bottlenecks. Automation and Process Improvement: Develop and implement automation scripts and tools for system management, monitoring, and maintenance. Incident and Ticket Triage: Monitor incoming support tickets, prioritize issues, and escalate as necessary. Ticket Documentation and Knowledge Base: Maintain accurate documentation for tickets and contribute to the internal knowledge base. Team Collaboration: Work closely with cross-functional teams, including development, DevOps, and IT, to support business needs. Onboarding Support: Provide guidance and mentorship to new associates. Customer Interaction and Communication: Communicate effectively with internal and external stakeholders to address technical concerns and provide solutions. Data Protection and Assurance: Adhere to data protection, confidentiality, and information security practices. Ensure customer data is handled securely and in compliance with regulations. Compliance and Regulatory Adherence: Maintain security best practices and adhere to industry compliance requirements. Qualification & Skill(s) required: Trained Fresher-2 years of experience in Linux operating systems, server virtualization technologies Bachelors degree in computer science, IT, or related field. (A masters degree would be preferred). Knowledge of automation tools and Strong scripting skills. Familiarity with cloud platforms (AWS, GCP). Experience in managing databases like MySQL, etc. Understanding of networking concepts (DNS, DHCP, TCP/IP, Firewalls). Strong troubleshooting and problem-solving skills. Good communication skills and ability to work in a team-oriented environment. Additional Preferred Skill(s): Certifications such as RHCE, RHCSA, AWS Certified SysOps Administrator, or LPIC. Experience with containerization and orchestration (Docker, Kubernetes). Knowledge of CI/CD pipelines and DevOps best practices Salary Probation: 2 months Salary during probation INR 25,000/- Annual CTC: 4-5 LPA Annual CTC breakup: Fixed pay: 80% Variable pay: 20% * Perks: 5 days a week * No. of Openings: 1