Technical Support Engineer

Job Description

Skills: Oracle Fusion Applications (OFA), Oracle E-Business Suite, Troubleshooting, Technical Support, ITIL Process, Communication, Analytical Skills, JOB TITLE: Technical Support Engineer Service Desk JOB PURPOSE: Service Desk operations QUALIFICATION: Graduate CERTIFICATIONS: Certified in Microsoft Technologies, Networking Skills EXPERIENCE: 2+ Responsibilities (includes All Tasks) Key Responsibilities: Provide first-line support for Oracle Fusion applications, addressing user queries and issues related to user provisioning and access provisioning. Assist in the setup and maintenance of user accounts, roles, and permissions within Oracle Fusion. Monitor and manage access requests, ensuring timely and accurate provisioning of application-level access. Troubleshoot and resolve issues related to user access and permissions. Collaborate with Level 2 support and other teams to escalate and resolve complex issues. Document and maintain support procedures, ensuring they are up-to-date and accessible. Provide training and guidance to end-users on best practices for accessing and using Oracle Fusion applications. Participate in regular team meetings and contribute to continuous improvement initiatives. Technical Skills / Competencies MANDATORY The Level 1 Application Support Specialist will be responsible for providing first-line support for Oracle Fusion applications, focusing on user provisioning and application-level access provisioning. This role requires a proactive individual with strong problem-solving skills and excellent communication abilities. Proven experience in application support, preferably with Oracle Fusion. Strong understanding of user provisioning and application-level access provisioning within Oracle Fusion. Experience with Oracle E-Business Suite (EBS) and home-grown digital applications related to the hospitality hotel industry. Excellent problem-solving skills and attention to detail. Strong communication skills, both written and verbal. Ability to work independently and as part of a team. Familiarity with ITIL processes and best practices is a plus. Soft Skills MANDATORY Experience with Oracle E-Business Suite (EBS) and home-grown digital applications related to the hospitality hotel industry. Excellent problem-solving skills and attention to detail. Strong communication skills, both written and verbal. Ability to work independently and as part of a team. Familiarity with ITIL processes and best practices is a plus. Show more Show less