Technical Support Engineer

Job Description

You are a skilled professional with strong customer service and technical abilities, eager to apply your problem-solving and diagnostic skills. With prior experience in Technical Support, you bring fresh ideas and perspectives to the team. You are excited to join a leading company and contribute to its success. In this role, you will focus on specified products, continuously learning to become an expert. You must manage multiple tasks and support cases, meeting required metrics and expectations. Excellent communication and interpersonal skills are essential for effective teamwork and collaboration. Your primary goal is to provide exceptional support to our B2B customers in cloud infrastructure and financial operations (FinOps). Responsibilities: Provide exceptional technical support to customers and partners via chat, email, phone, and screen-share sessions Troubleshoot complex issues and provide timely resolution - i ssues may involve but are not limited to cloud environment services, API usage and errors, application performance, Cloud Cost Management, Security issues, Flexera SaaS application and/or configuration issues, and many more Create, maintain , and publish articles for Flexera s Knowledge Base Communicate effectively with Product Management and Engineering regarding defects and enhancement requests Able to work hours that align with Flexera s global customer base (APAC, EMEA, North and South America) Maintain product, platform, and industry knowledge necessary to offer outstanding technical support to customers Lead periodic internal team training as scheduled Participate in on-call weekend rotation, as needed Requirements: Passionate customer orientation and dedication Strong analytical and problem-solving skills Possesses intellectual curiosity and e agerness to learn new technologies /skills Solid interpersonal skills: Excellent verbal, written, and listening communication skills in English; s uccessfully conveys and receives intended messages while maintaining relationships Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs), while maintaining a sense of urgency to provide a positive customer experience M anage time, goals, and priorities to improve and add value continuously Comfort in a fast-paced environment where team success is encouraged Experience with at least one Cloud provided (AWS, GCP, Azure) Preferred: AWS Cloud Practitioner or Azure Fundamentals certification Familiarity with Container technologies (Kubernetes) Education: Bachelor s degree in computer science, information technology or related field