Technical Support Engineer - Field

We are currently seeking a Technical Support Engineer - Field to become part of our team in the IT Services industry. The ideal candidate will possess at least 2 years of experience in system troubleshooting, installation and configuration, network support, printer configuration, antivirus management, access control, and exceptional customer service skills.

Responsibilities:

- Providing on-site technical support and troubleshooting for systems and networks - Identifying and resolving system issues, diagnosing standard software issues, and reporting hardware issues to OEM/Vendors - Handling troubleshooting, installation, re-installation, and configuration of systems, printers, and scanners - Configuring desktop and laptop according to standardization policies - Installing and configuring in-scope client software/applications - Coordinating with vendors for access control and technical support - Troubleshooting and configuring e-mail clients - Supporting local area network issues (LAN) and DHCP client - Installing antivirus software and ensuring virus definition auto updates - Installing approved patches onto desktops/laptops - Configuring Print Queues for Servers/Users/Groups and setting appropriate rights and permissions for accessing printers - Managing vendors and coordinating with 3rd parties for IT Assets and vendor issues - Logging and coordinating escalated calls with vendors and tracking them until resolution - Assisting with maintenance for non-technical failures of AV components - Managing voice lines and coordinating with EPABX vendor for technical issues - Providing hands-on support for network-related issues at different sites and coordinating with GOC team for network-related issues - Publishing and sharing monthly service reports - Engaging in support and understanding of new tools and technologies related to endpoint managementRequirements

- Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role in the field
- Hands-on experience with Windows/Linux/Mac OS environments for at least 2 years- Working knowledge of office automation products and computer peripherals such as printers and scanners- Familiarity with network security practices and anti-virus programs- Ability to perform remote troubleshooting and provide clear instructions- Customer-oriented attitude- BSc in Computer Science or relevant field- Must have a two-wheeler and driving license for field calls.

Benefits

- Health insurance coverage for employees and their families- Long-term benefit savings plan with employer matching contributions- Opportunities for professional development and advancement within the organization