Technical Support Engineer

Job Description

Job Title: Technical Support Engineer Location: Bangalore Job Type: Full-time Job Summary: We're seeking an experienced Technical Support Engineer to provide top-notch technical support to our high-profile customers. As a key member of our global support team, you'll troubleshoot complex integration/ETL and backend data processing issues, collaborating with our Engineering and Support teams to resolve technical queries. Responsibilities: - Provide technical support for high-profile customers via phone, email, or chat - Troubleshoot integration/ETL and backend data processing issues using SQL, FTP, API , and scripting languages - Collaborate with global Engineering and Support teams to resolve technical queries and improve processes - Develop and maintain technical documentation to support knowledge sharing and process improvements Skills & Requirements: - Bachelor's degree in Computer Science, Information Technology, or related field (B.E./B.Tech/MCA/B.Sc, BCA) - 5+ years of experience in Technical Support or Integration Support - Strong SQL knowledge and recent coding experience - Hands-on experience with ETL/Data Integration tools and technologies - Ability to troubleshoot backend issues effectively - Excellent communication and problem-solving skills Perks & Benefits: - Competitive salary and benefits package - Paid time off (PTO) for work-life balance - Comprehensive Health and Accidental Insurance coverage - Tuition reimbursement for ongoing learning and development - Gym/Fitness Reimbursement to support your well-being - Subsidized transport and parking facilities for ease of commute - Growth and learning opportunities to advance your career