Technical Support Engineer

In this role as a Support Specialist for Microsoft Business Central ERP, you will be responsible for providing day-to-day support to clients, troubleshooting issues in modules such as Sales, Purchasing, Warehouse, Manufacturing, and Finance. Your key responsibilities will include: - Offering support to clients for Microsoft Business Central ERP, addressing issues promptly - Resolving system errors, data discrepancies, and user inquiries efficiently - Performing routine system maintenance tasks like applying updates and patches - Assisting users with system navigation and providing guidance on best practices - Investigating root causes of issues, suggesting improvements, and collaborating with technical teams or vendors for solutions - Conducting system testing, identifying issues, and providing user training on new features - Maintaining detailed documentation of support cases, solutions, and configurations Qualifications required for this role: - Bachelor's degree in Information Technology or related field - 1 year of experience in application support, IT support, or sales operations - Solid understanding of Business Central core modules - Familiarity with system upgrades, patching, and release management - Strong analytical, problem-solving, communication, and coordination skills - Ability to work independently, handle multiple support tickets, and collaborate effectively Key Skills: - Experience in implementing or supporting business process automation - Familiarity with MS SQL or database management - Previous experience in a support role within a professional services firm is preferred Languages Known: English & Tamil Soft Skills: - Strong problem-solving abilities - Excellent communication and interpersonal skills - Capable of handling user queries with understanding and patience - Adaptability to changing systems and business needs - Effective time management and multitasking abilities - Collaboration across cross-functional teams In this role as a Support Specialist for Microsoft Business Central ERP, you will be responsible for providing day-to-day support to clients, troubleshooting issues in modules such as Sales, Purchasing, Warehouse, Manufacturing, and Finance. Your key responsibilities will include: - Offering support to clients for Microsoft Business Central ERP, addressing issues promptly - Resolving system errors, data discrepancies, and user inquiries efficiently - Performing routine system maintenance tasks like applying updates and patches - Assisting users with system navigation and providing guidance on best practices - Investigating root causes of issues, suggesting improvements, and collaborating with technical teams or vendors for solutions - Conducting system testing, identifying issues, and providing user training on new features - Maintaining detailed documentation of support cases, solutions, and configurations Qualifications required for this role: - Bachelor's degree in Information Technology or related field - 1 year of experience in application support, IT support, or sales operations - Solid understanding of Business Central core modules - Familiarity with system upgrades, patching, and release management - Strong analytical, problem-solving, communication, and coordination skills - Ability to work independently, handle multiple support tickets, and collaborate effectively Key Skills: - Experience in implementing or supporting business process automation - Familiarity with MS SQL or database management - Previous experience in a support role within a professional services firm is preferred Languages Known: English & Tamil Soft Skills: - Strong problem-solving abilities - Excellent communication and interpersonal skills - Capable of handling user queries with understanding and patience - Adaptability to changing systems and business needs - Effective time management and multitasking abilities - Collaboration across cross-functional teams