Technical Support Analyst

Job Description

We are looking for a Technical Support Analyst with 2-4 years of experience to join our Mumbai office. The ideal candidate will have a strong technical background, excellent troubleshooting skills, and hands-on experience with SQL and MongoDB to support databaserelated queries and issues . Key Responsibilities: Provide on-site technical support to employees and clients in the Mumbai office. Diagnose and resolve hardware, software, database, and network-related issues efficiently. Install, configure, and maintain operating systems, applications, and IT infrastructure. Troubleshoot and optimize SQL queries and MongoDB database performance. Assist in managing database backups, recovery, and user access control. Monitor system performance and proactively address potential IT concerns. Assist in software upgrades, patch management, and IT security best practices. Document technical issues, troubleshooting steps, and resolutions in the knowledge base. Collaborate with cross-functional teams to escalate and resolve complex issues. Provide end-user training on IT tools, database management, and security protocols. Key Requirements: 2-4 years of experience in technical support, IT helpdesk, or system administration. Strong knowledge of SQL (MySQL, PostgreSQL, or MSSQL) and MongoDB. Hands-on experience with database troubleshooting, query optimization, and performance tuning. Proficiency in Windows, Linux, and macOS operating systems. Strong skills in network troubleshooting (LAN, WAN, VPN, firewalls, DNS, DHCP, TCP/IP, etc.). Familiarity with cloud services (AWS, Azure, Google Workspace) and IT security best practices. Experience working with ticketing systems and remote desktop tools. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills for effective customer support. Ability to work in a fast-paced office environment and handle multiple tasks efficiently. Preferred Qualifications: Bachelor's degree in Computer Science, IT, or a related field. Certifications such as CCNA, CompTIA A+, ITIL, or Microsoft Certified: Azure Fundamentals are a plus. Prior experience in SaaS-based or IT service companies is preferred.