Technical Support Analyst

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Responsibilities

Responsible for the day-to-day operation and maintenance of our enterprise monitoring infrastructure, ensuring the continuous monitoring of critical resources and services.

• Administer and maintain enterprise monitoring tools and systems, including installation, configuration, and upgrades.
• Monitor the performance and availability of critical systems, applications, and services to ensure adherence to service level agreements (SLAs).
• Develop and maintain monitoring dashboards, reports, and alerts to provide real-time visibility into system health and performance.
• Troubleshoot monitoring issues, identify root causes, and participate in incident response activities to minimize downtime and disruptions.
• Collaborate with cross-functional teams to define monitoring objectives and conduct regular audits of configurations to ensure effectiveness.
• Document monitoring procedures, configurations, and troubleshooting steps to facilitate knowledge sharing and provide training for team members.
• Stay up-to-date with industry trends and emerging technologies in monitoring to drive continuous improvement and innovation.

Skills and Competencies

• Proven experience as a Monitoring Tech Support Analyst or similar role in a large-scale enterprise environment.
• Strong knowledge of enterprise monitoring tools such as BMC Helix, DataDog, AppDynamics, Splunk, or similar platforms.
• Proficiency in system administration tasks on Linux, Windows, and/or cloud platforms (e.g., AWS, Azure).
• Familiarity with scripting and automation using languages such as Python, PowerShell, or Bash.
• Excellent analytical, problem-solving, and troubleshooting skills with the ability to manage multiple tasks in a fast-paced environment.
• Strong communication and collaboration skills with the ability to work effectively in a team environment.
• Relevant certifications (e.g., ITIL, AWS, Microsoft) are preferred.

Education

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

About the team

Our Enterprise Monitoring team is responsible for ensuring the health, performance, and availability of Moody's critical IT infrastructure and services. We contribute by providing real-time visibility into system health, minimizing service disruptions through proactive monitoring, and driving operational excellence. By joining our team, you will be part of exciting work that directly supports the reliability and performance of our global enterprise environment.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.