Technical Solutions Expert -Sr

Job Description

To provide highest level technical support on all backbone networks and platforms. To plan , propose and execute operational projects and to lead vendor management activities by coordinating with Engineering, planning and vendor for continuous improvement of backbone network performance. key accountabilities key result / decision areas (outcomes) Lead the Fault management of highly critical and complex problems as a member of the highest level expert support team. Provide highest level technical support to resolve all Backbone Network/customer events/issues/cases referred to the group by level 2 operational support team and also by network operation center to accomplish outstanding Customer experience and to meet organisation specified objectives. Propose and execute continuous improvement plans for resolving recurrent backbone network issues and improvement of Orange International backbone network infrasrtucture in a proactive manner Proactive initiatives to alleviate potential risk in the operational network. Coordinate with OBS Engineering/Planning Departments to resolve capacity, design and other complex issues within the Network by planning,participating and executing new projects successfully Problem management to reduce the number of repeated incidnts in the network. Lead the vendor management activities as network operation entity by working closely with Engineering for platform specific problems and resolving Software bugs associated with Vendor platforms. Managing the suppliers by technically challenging them to ensure best support for the organisation. Create and communicate effectively Technical Advisories on vendor bugs and workarounds to all provisioning and customer facing support entities to sync up with their process and maintain transparent flow of information. Release updated technical advisories to proactively alert all internal stakeholders about identified bug or problems. Support the Head of Network Services Experts to implement new and follow existing operational procedures to ensure network efficiency and availability. Dual validate and support High impact ,major and complex changes to the Network infrastructure as a part of Network Change Management Process and drive change management quality audit initiative. Risk mitigation due to disruptive network changes and ensure continual improvvement of Change management activation process. Provide network operations feedback to the management as well as active participation in Network related projects. Ensure on-the-job training for all products and services required for daily operations by creating related documents, presentations etc for knowledge management within iBNF operation including level1 and level2 teams. Effective knowledge management of the operatinal team to ensure availability of backbone support for the services offered to OBS customers. Knowledge sharing within OBS by using the official data repositories assigned such as Lotus Notes databases, Intranet Web sites, Fault and Change Management tools End to end knowledge sharing for whole iBNF operation teams. Maintain a thorough understanding of the tools, systems, and processes required to provide top notch technical support and a swift problem resolution. More effective backbone support for complex problems. Manage projects related to new software, hardware or services release in the production network (voice and IP). Effective release management with zero impact to operational network. decision making: To asses the impact of any network issue and escalate to management appopriately To assess the impact and complexity of the problem and engaing right support team for next level support To take a decision on change fallback or go ahead based on customer impact and status of the change implementation To decide on technical development plan for a particular domain by taking current technical skills in to consideration Improved network availability Improved Change management success rate Improved CSAT about you essential role related knowledge , skills, certifications, and experience knowledge and abilities Excellent knowledge of Carrier Class Network VoIP Virtualization networks - VoIP, SIP, VMware, Kubernets, Open Stack, Ansible Phython Expert level of knowledge and hands on troubleshooting experience on one or more than one of the following Voice Video Infrastructure equipment s technologies: Voice NGN, Class 4 5 Network, Oracle (Acme SBC Session Router), Ribbon (vSBC/SBC, vPSX vEMS), ATOS/Eviden Gatekeeper Platform, Telco Bridge NG-Voice. Strong knowledge on Virtualization, Systems Scripting - Rancher, Kunbernets, OpenStack, OpenShift, VMWare, Red-Hat Linux, Anisible Phython Excellent Analytical and troubleshooting skills on above technologies and infrastructure is must. Good understanding of Carrier Class Service Provider Voice Backbone Infrastructure. Experience in vendor management role as a member of highest technical support team education, qualifications, and certifications University degree or equivalent experience (Computer or Electronics or Telecommunications or Networking). PMP certification will be an added advantage Experience Minimum of 7 - 9 years technical support experience in any telecom platform / environment within the telecom or IT industry preferebly in telecom service provider backbone network. Project management experience. In depth hands on technical knowledge and exposure to high end core network elements. Experience of working in TAC support /L3 support teams preferred job skills and certifications