Technical Service Engineer

As a Technical Service Engineer MESA - WFI based in Mumbai at Castrol, your job is to plan, organize, and deliver a differentiated level of technical service to customers and target prospects consistent with the GME technical offer and in support of sector strategies. You will coordinate the activities of a technical services team under the guidance of the Regional/Area Technical Services Manager to effectively deliver a differentiated level of technical service to GME. You will also support the technical and sales teams on SmartGains methodology and measurement and act as a consultant to Castrol's high-value customers for their complex lubricant questions and applications needs. **Key Responsibilities:** - Prepare and maintain an up-to-date Schedule of recommended lubricants for customer assets using available online tools (GST) to establish an optimized machinery lubricant portfolio. - Respond to customers" technical queries on product, application, and operational conditions to ensure customer satisfaction. Provide support for technical claims and complaints. - Conduct basic technical problem-solving in close cooperation with Product Managers and make appropriate recommendations for the benefit of the customer and the company's image and reputation. - Administer a central used oil analysis program for assets where required and utilize the data to create SmartGains recommendations directly with the customer and account manager. - Establish and maintain strong technical relationships with customers, key regional OEMs, and stakeholders within the wider BP group and the Lubricants organization. - Clearly demonstrate the differentiated value of the GME offer to customers and target prospects through the SmartGains framework. - Generate and communicate sales leads to the sales and business development functions by demonstrating existing strong technical relationships and bringing value playback and trade-up opportunities from SmartGains insights. - Coordinate and conduct visits within HSSE guidelines to ships, offshore assets, and yards for inspection, lubrication surveys, change-over visits, etc. - Maintain and update relevant central technical databases on a regular basis with insights and data from the region. **Qualifications Required:** - Degree/Diploma in Marine/Mechanical Engineering, machinery maintenance, plant & asset reliability, or adjacent field with proven experience. - A minimum of 3 years offshore industry experience or a minimum of 3 years of sailing experience as a Class 2 Engineer and above or Marine, Oil & Gas industry, or Power gen industry engineering experience including both equipment maintenance and reliability experience. - Theoretical and practical experience of the main rotating machinery as operated by offshore companies. - Condition-based maintenance experience This is your opportunity to contribute to the innovative and dynamic environment at Castrol, where you can develop your career and make a difference in the lubricants market.,