Technical Program Manager (Data Center)

Job Description

Job Summary The Technical Program Manager will assist in leading a team Infrastructure Engineering Organization and interface with Program Management The successful candidate for the TPM is to champion planning, coordination, monitoring network performance, and communication of the multidisciplinary / cross-functional team responsible for delivering a defined subsystem, products, and/or services as directed by the Integrated Product Team Lead Plans and coordinates all aspects of internal information system-specific projects from initiation to delivery Projects often involve network, server, or software implementation and upgrades, PC deployment and Datacenter Infrastructure management Should verify quality of various audits done across different data centers Should be able to identify and recommend subsequent tasks to improve objectives of these audits Coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments, Develops detailed project plans and manages all implementation processes, including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints Projects may vary in number, size and complexity Gather and maintain project requirement lists Projects may vary in number, size and complexity Provides weekly project updates, including action item updates Identifies project issues, determines the right team member to provide a solution, or escalates the issue to the client manager Schedules and coordinates project reviews and follows up on assigned actions Create and maintain project schedules and status reports Assists in creation of project proposals and statements of work (SOW) Effectively and accurately communicate status to the project team Proficient in formulating Technical Documentations, process workflows, SOPs, and training documents Proficient in Data Normalization, Data interpretations & analysis, along with excel templates formulation skills Experience 12+ Years of relevant work experience Should have worked in datacenter environment working on break-fix tickets Should have performed audits in datacenter Minimum Qualification Bachelors in Engineering or Technology, along with Equivalent experience Skills Required Excellent communication skills (verbal and written) Ability to multitask and adapt to changing priorities Capable of managing high pressure and short timelines Be highly collaborative Have strong Excel Able to apply critical thinking and be resourceful and proactive when solving problems