Technical Program Management

As a Principal Program Manager in the DevOps and Knowledge Management (KM) function within the Quality, Methods & Tools (QMT) group, you will be part of a team dedicated to improving delivery agility, reliability, security, and productivity through a holistic DevOps and Knowledge Management ecosystem. Your role will involve accelerating customer value through AI-first DevOps and knowledge management, empowering purposeful delivery at scale. Your responsibilities will include: - Program / product management of a portfolio of projects, products, applications, and services within DevOps and KM functions, ensuring alignment with organizational vision and business priorities - Driving the product vision and roadmap for DevOps and KM portfolio, collaborating with Product Manager(s) and Engineering Leads - Planning and executing multi-year roadmaps for DevOps and KM products, applications, and services - Prioritizing, planning, and executing programs by partnering with teams across Industry Solutions Delivery and related segments - Conceptualizing, building, and landing programs and products for continuous improvement and scaling of tools, applications, and services - Influencing the adoption and usage of DevOps and KM practices across ISD, working closely with Leadership, CTOs, and Quality Assurance Team - Coordinating, measuring, and monitoring the execution of DevOps & KM practices for continuous improvement - Ensuring quality execution of products/services to drive positive Customer Partner Experience - Continuously refining and improving processes for effective service delivery - Driving user experience, adoption, and adherence to security and compliance requirements - Monitoring portfolio/program health and risks, tracking projects/programs using Azure DevOps or similar tools - Continuously improving processes, tools, and operations for automation and efficiency - Collaborating with stakeholders and internal business units to understand requirements and deliver efficiently - Providing actionable insights and recommendations to organizational leaders on the supported portfolio - Communicating with customers/users, gathering success stories, and ensuring high satisfaction and experience Qualifications required for this role include: - Ability to manage diverse programs, projects, and initiatives with global impact - Experience in driving large scale changes within a global Professional Services organization - Proficiency in Project Management knowledge areas and Agile methodology - Strong communication skills and ability to influence stakeholders at all levels - Experience in client, partner, and stakeholder management across internal business units and partner ecosystem - 10+ years of program/product management experience with a focus on DevOps culture - Strategic thinking and capability to contribute to delivery strategy - Understanding of DevOps and SRE practices, with knowledge of GenAI, LLM, and Agentic implementation as a plus - Competency in Analytical Problem Solving, Customer/Partner Relationships, and Product & Technology - Certifications such as PMP, CSM/CSPO, ITIL, and experience with forums, certification & accreditation are advantageous This position offers the opportunity to be part of a dynamic team focused on driving innovation and excellence in service delivery. Apply now to join our mission of empowering purposeful delivery through DevOps and Knowledge Management.,