Technical Operations Manager

Job Description

Secure Network Solutions India Pvt Ltd | Full time Technical Operations Manager Chennai, India | Posted on 03/31/2025 check(event) ; career-website-detail => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#6875E2;border-color:#6875E2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> check(event)" mousedown="lyte-button => check(event)" final-style="background-color: #fff; color:#FFFFFF;border-color:#FFFFFF;" final-class="lyte-button lyteColorBtn" lyte-rendered=""> {{getI18n("zr.cw.sh.job")} } openurl(event)"> openurl(event)"> openurl(event)"> openurl(event)"> openurl(event)"> copyLink(event)"> load_list_page(event)"> Job listingJob detail sJob Informatio nDate Opened 03/31/2025 Salary 8 LPA to 10 LPA Job Type Full time Industry IT Services City Chennai State/Province Tamil Nadu Country India Zip/Postal Code 600034 About U sAbout the Company – SNS India ,Secure Network Solutions India Private Limited (SNS) is a leading cybersecurity company. With over 24+ years of experience, SNS focuses solely on providing information and network security solutions .As an ISO 27001 Certified Company and winner of several awards, our mission is to be one of India's best security solution and support services partners .To know more about us, visit us at www.snsin.com .Job Descriptio nJob Summary :Oversee firewall, endpoint security, implementation, migration, and upgrade projects across single and multi-location environments.Coordinate and track onsite engineers’ client visits to ensure scheduled adherence and performance.Manage ticket workflows, ensuring timely responses, escalations, and resolution efficiency.Monitor customer support metrics (ticket volume, response times, issue resolution) to enhance service quality.Handling Shift Management.Managing with employee skill development would be an added advantage.Managing Workflow Optimization. Guide and mentor engineers on ticket handling, customer communication, and troubleshooting best practices.Implement and manage team to track engineer performance and enhance motivation .Requirement sQualifications :Bachelor’s degree in Computer Science, IT, or related field (Master’s would be a plus).5+ years in technical operations, including 3+ years in leadership roles.Certifications (Preferred): ITIL, PMP, Scrum Master.- Any one is Mandatory .Benefit sFlexible Work Environment (leave benefits, remote options)Health & Accident Insurance CoverageRemuneration above par with industry standards for performersAttractive performance based incentivesPF / ESI / Gratuity BenefitsCompany-paid CUG SIM cardSkill Development & Growth OpportunitiesPOSH Certified Organizatio ncheck(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#6875E2;border-color:#6875E2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered="">