Technical Lead

Key Responsibilities:

• Lead and support a team of field/service engineers across assigned regions.
• Drive daily service operations ensuring SLA adherence and customer satisfaction.
• Perform root cause analysis for repeated technical issues and implement corrective actions.
• Coordinate with OEMs (e.g., HP, Lenovo, Dell) for escalations, spares, and technical approvals.
• Conduct periodic audits, training sessions, and performance reviews of engineers.
• Ensure correct diagnosis and closure of cases in CRM tools or ticketing systems.
• Support in installation, troubleshooting, and preventive maintenance activities.
• Work closely with Regional Leads and Tech-Lead Manager for continuous process improvement.
• Track and report daily/weekly performance metrics and technical gaps.

Required Skills & Qualifications:

• Diploma / B.Tech / B.E. in Electronics, Computer Science, or related field.
• 1–4 years of experience in IT hardware / field service / technical operations.
• Hands-on experience with desktop, laptop, and printer repairs.
• Strong understanding of troubleshooting methodologies and escalation handling.
• Excellent communication, reporting, and coordination skills.
• Leadership and mentoring capabilities.
• Familiarity with CRM/ticketing tools (HP OWS, Siebel, or similar) preferred.

Key Attributes:

• Ownership mindset with problem-solving attitude.
• Ability to work under pressure and meet deadlines.
• Strong analytical and decision-making skills.
• Commitment to quality and customer satisfaction.

Job Type: Contractual / Temporary

Pay: ₹18,244.00 - ₹21,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person