Technical Documentation Engineer

Role & responsibilities

The objectives of the function are achieved through the following core tasks:

Acquiring Information

• Processes internal requests to provide certain information.
• Contacts various information suppliers (publishers, manufacturers, and customers) to ensure the availability of this information.
• Collaborates with the purchasing department to place orders within his/her work area (information, stamps, etc.).
• Proposes improvement actions regarding the management of information and qualifications.

Providing Information

• Ensures information is made available to the user and proposes improvement actions in this regard.
• Informs and supports users to access and ensure the availability of the provided information.
• Manages the archiving of information in accordance with applicable procedures.
• Organizes the digitization of certain information within the specified timeframe.

Access/License Management

• Monitors the accesses of operational staff and takes necessary steps if they are about to expire.
• Prepares internal licenses and distributes them after validation.

REQUIRED KNOWLEDGE

• Higher secondary education level or equivalent through experience.
• Knowledge of MS Office and the ERP system within his/her activity domain.
• Good oral and written communication skills.
• Knowledge of the structure of the internal Documentary System.
• Precise and systematic work.
• Good organizational skills.

AUTONOMY AND COMPLEXITY

• Autonomous in the function after 6 months.
• Organizes, controls, and distributes his/her work independently and refers to the hierarchy in case of problems.
• Independently requests information and documentation from various suppliers based on internal client requests.
• Formulates ideas for improving the operation of the department/function.

RESPONSIBILITY

• Ensures correct archiving.
• Ensures good and efficient administration within the department.
• Is responsible for correct communication within his/her specific area.
• Ensures strict adherence to quality rules in his/her specific area.
• Works with quality and looks for improvements within his/her domain.
• Works proactively and structurally towards customer-oriented internal services.
• Supports various departments concerning the availability of information.
• Structures own work.
• Pays attention to the needs and interests of internal and external customers.
• Ensures that the most up-to-date revision of the necessary documentation is always available.

COMMUNICATION

Internal

• Has daily contact with all staff and departments due to internal publication of information or in the context of license management.

External

• Regularly contacts Safran Groups foreign libraries regarding applicable standards.
• Regularly contacts external suppliers to acquire information.
• Occasionally contacts customers and authorities in the context of audits.