Technical Delivery Manager

Job Description

What you will be doing Assist Site Reliability team in managing and coordinating team projects Coordinate and keep track of SaaS customer lifecycle events like migrations, deployments and upgrades Work with technical subject matter experts for on-time delivery of customer platforms as per requirements Act as an escalation point for the SRE team in India Mitigate project risks for timely fulfillment of project deliverables Contribute to management of pre-defined checklists /project plans Manage team projects and tasks through Salesforce and Jira ticketing system Prepare for & attend project meetings as needed. Update Slack & Teams channels with Meeting Notes Optimize performance to spend where you need to and redistribute resources Prepare Service usage and error dashboards Able to occasionally work off hours for planned maintenance or unplanned emergencies as needed Work on special projects as assigned Qualities you possess From 3 to 5 years of successful project management or equivalent experience Excellent written and verbal communication skills Exposure to Agile project management practices is a plus Ability to work under pressure and with tight deadlines Experience in technologies like Jira, Salesforce, Slack, Microsoft Teams Self-motivated and able to work both independently and within a team on multiple engagements/project Familiarity with collaboration tools like Jira, Confluence, Sharepoint and ticketing systems like Salesforce is highly desirable PMP or equivalent certification is a plus