Technical Customer Success Support

As a Customer Success Support Executive at Aditi Tracking in the Automobile industry, your primary responsibility is to provide exceptional customer service, address inquiries, and resolve issues efficiently to ensure customer satisfaction and loyalty. Here is a breakdown of your role and responsibilities: **Role Overview:** You will be the frontline representative of the company, interacting with customers via phone, email, chat, or social media to provide accurate information about products and services. Your role involves handling customer complaints, diagnosing and resolving issues, and escalating them when necessary. **Key Responsibilities:** - Respond promptly to customer inquiries and provide accurate information. - Handle customer complaints and escalate issues when necessary. - Diagnose and resolve customer issues, following up on unresolved matters. - Maintain detailed records of customer interactions and generate reports on feedback. - Stay updated with product information, educate customers on new features, and assist them in product usage. - Collect and analyze customer feedback, communicating their needs to the product development team. - Participate in training sessions, implement new tools, and collaborate with team members to provide seamless service. **Qualifications Required:** - Any Graduate degree. - Key skills include Customer Service, Customer Support, Customer Care, Customer Relationship, Backend Operations, Customer Retention, and Client Satisfaction. By excelling in these responsibilities, you will contribute significantly to ensuring a positive customer experience, ultimately driving the company's success. This is a full-time, permanent role with a salary range of 20k to 25k. For further inquiries, you can contact 7400432096 or email careers@adititracking.com.,