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Technical Content Professional

Technical Content Professional

IBM

2 - 5 years

4 - 8 Lacs

bengaluru

Posted:22 hours ago| Platform:

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Skills Required

advocate technical writing python github cloud services ux blogging ibm cloud ai content strategy instructional design ruby marketing visual design java git ui product management xml php terraform agile programming swift

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Technical Content Professional, you will create, develop, curate, and analyze technical content for digital self-service products. This includes technical documentation, UX content, embedded assistance, training, blogging, and support content delivered in various online and print formats. You will advocate for users during the engineering and design processes, ensuring content is easy to find, useful, and current. Technical Content Professionals may specialize in UX content, product documentation, UI writing, embedded assistance, technical writing, multimedia production, visual design, instructional design, and digital learning.Your primary responsibilities include:

Evaluate, contextualize, and synthesize complex concepts and information to deliver content as AI-ready data.

Develop the right type of content at the right for the right user. This might include?online product help, user guides, API/SDK/CLI/Terraform reference docs, multimedia content.

Work closely with marketing, design, development, and product management to contribute high-quality content in support of effective IBM Cloud user experiences.

Research and understand user requirements

Research and understand product features, functionality, and value

Approach documentation from an end user usage scenario perspective, requiring a strong sense of understanding of the product/service itself and ability to be hands-on to be able to document the user flows in a most appropriate and consumable manner, with personal experience.

Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise

Excellent writing and research skills

Ability to apply progressive disclosure

Ability to develop topic-based, persona-driven content

Knowledge?of markup languages, such as DITA or XML, or in Markdown

Knowledge of?Agile or continuous delivery development environment

Knowledge of version control or CMS systems, or Git

Ability to work independently while maintaining an extremely strong sense of responsibility and commitment to teamwork

Zeal to explore and learn cloud services/products from an end user perspective

EnglishFluent

Preferred technical and professional experience

Knowledge of cloud concepts and technologies

Experience with AI-first content design and development

Ability to implement a content strategy around both human and AI needs

Understanding of how AI models work to craft clear input and evaluate output with critical judgement

Persona-based prompt development for building and refining prompts to direct AI output toward specific content goals

Experience with documenting APIs, SDKs, CLIs

Knowledge of Markdown, HTML 5

Knowledge of GitHub

Basic programming experience in any of the following languagesJava, Ruby, PHP, Python, Swift, Go, ObjectiveC, Node

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Technical Content Professional