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Technical Consultant - Network & Security ( Fortigate)

Technical Consultant - Network & Security ( Fortigate)

Getronics

8 - 13 years

3 - 10 Lacs

gurgaon haryana india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

palto alto cisco firepower

Work Mode

Remote

Job Type

Full Time

Job Description

Role Purpose

We are looking for an experienced professional who is autonomous, experienced, self-driven Network fanatics
The role is to proactively and reactively manage the Network and Security devices, act on alarms from our network management systems, and act on incidents reported by our customers
Troubleshoot analyze incidents and changes and make suggestions to fix and implement the solution
Test and deploy software upgrades or security patches
Work as a full member of our international team that consists of 50 Engineers globally
As a Technical Consultant, you will be heavily engaged to personalize their customers experience and ensure a successful Palo Alto Networks product experience
In this role, you will develop a working partnership to mitigate risks and troubleshoot to resolve technical issues for our esteemed customers
You will engage both proactively and reactively with the customer to address any Palo Alto Networks technology technical needs
You will also provide escalation management for any technical issues encountered with the customers enterprise deployment, resulting in faster time to value

Relevant Experience 8 + years

Responsibilities

This role requires strong fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. Regularly updating customer cases to record the progress of calls in the call-tracking system and documenting technical solutions and product information in account-specific repositories. Work to reproduce customer issues and work with vendors to resolve technical issues and thus does not limit to the above with more involvement like
Manages the design, implementation, and ongoing management of mainly.
Provide reactive/proactive Designated Technical Support to top-tier customers.
Provide configuration review, troubleshooting, and best practices to named customers.
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner and reported via the Service Desk and Customer.
Provide fault isolation and root cause analysis for technical issues.
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base.
Gather and retain customer-specific documentation in a secure location for ease of troubleshooting.
Review of technical documentation, troubleshooting guides, etc, and improvement Plans
Act on Incidents reported by our network management tools.
Act on Incidents reported by the customer (via our service desk)
Proactively test upgrade software on various devices
Analyse capacity management reports propose improvements.
Prepare and execute Change requests.
Remotely Configure new devices
Interact with multiple teams (Helpdesk, Customer, Service delivery Managers)
Communicate raise incidents to the party (vendors/telecom providers)
Propose improvement plans (technical human activity)
Proactively seek guidance from peers and seniors where required.
Team presentations on your activities
Propose improvements for our network management tools / Configuration.
Analyse reporting before used by Service Delivery Manager
This role involves client interaction.
The scope of products/vendors covers
FortiGate, Cisco ASA, Cisco FTD, Palo Alto ( Firewall, Panaroma )
Cisco (Routing, Switching), Wireless, Cisco ACI
Meraki (Wireless ,SDWAN )

Primarily

Secondary
:
One of the following firewalls Palo Alto, Cisco ASA, Cisco Firepower, Cisco ACI
Core Skills
Minimum 8 years relevant experience (see list of vendors)
Hands-on experience working in an ITIL-structured organization dealing with Incident / Change / Problem management.
Hands-on experience in handling major IT infrastructure vendor products such as Cisco and Palo Alto.
Expert in implementing and supporting Advanced routing protocols, Switching.
Experience with Wireshark or other protocol analyzers.
Configuring network security devices with end-to-end security in mind.
Configuring end-to-end Quality of Service
Troubleshoot using traffic analyzers, NetFlow collector, capacity management tools.
Incident Report Document writing.
Documentation (MS Word) drawing ( MS Visio ) updates
Participating in Team and customer meetings.
Effective English speaking writing skills.

Soft Skills

Driven and Customer-focused. Ability to work well under pressure. Proactive Attitude Problem Solving Excellent Communication Verbal Written Independent and resourceful with minimal supervision Team player Take initiative

Certification/Training

Masters/Graduate degree holder
Fortinet NSE5 and above (Desired), PCNSE, PCNSA, CCIE, CCNP Security
CCIE, CCNP routing switching (Desired)

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