Tech Support Lead

Job Description

Roles and Responsibilities Conduct commissioning, onboarding, validation, and data validation activities for new installations. Provide technical support through remote sessions, troubleshooting issues related to IoT devices and energy monitoring systems. Ensure timely resolution of customer complaints by analyzing root causes and implementing corrective actions. Perform regular maintenance tasks such as software updates, firmware upgrades, and hardware replacements. Manage and groom team Ensure SLA timelines Skill & Knowledge : Understanding of Networking and remote support Some understanding of BMS / IoT / SCADA Proficiency in MS Office Tools Some understanding of HVAC At least 2 years experience of managing team