Tech Lifecycle Management - Decommission Analyst, AVP

Job Description

Support the Decommission team for timely completion of all decom requests Effectively manage the request queue and complete all validation checks Respond in a timely manner to customer queries and escalate when required to the Decommission team lead Support the production of management information and operational reporting Collaborate with the Technology Lifecycle Management team to support end to end lifecycle management and with other IT teams as required Work towards the resolution of incidents. Ensure that the right problem-solving techniques and processes are applied Contribute to team discussions and analysis to identify processing improvements Adhere to DB guidelines and procedures in day-to-day task processing Build up technical subject matter expertise on the applications/platforms being supported including business flows Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers & vendors Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date Your skills and experience Essential Professional and Technical Skills Solid understanding of current enterprise scale technology infrastructure Logical thinking, critical and constructive questioning, especially complex tasks, to be able to propose precise solutions Excellent communication skills (written & verbal) Ability to act independently and efficiently Experience of working in a delivery model based on agreed Service Level agreements and working to continuously improve the efficiency and quality of service delivered. Familiar with using Provisioning workflow tooling (preferably ServiceNow) Education / Qualifications expected Experience in IT delivery in a large enterprise working on mission-critical IT systems support, working in an Agile environment (preferred) Ability to work in virtual teams and in matrix structures Background/ Work Experience Re Good experience in working with IT Service Providers 3+ years of IT experience in large corporate environments, specifically in controlled production environments or in Financial Services Technology in a client-facing function ITIL / best practice service experience Ability to self-manage a book of work and ensure clear transparency on progress with clear, timely communication of issues. Language Required English How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs