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Indusind Bank
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Team Manager - VRM

Team Manager - VRM

Indusind Bank

5 - 8 years

6 - 12 Lacs

chennai tamil nadu india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

call flow monitoring lead status checks portfolio assessment vrm performance tracking team handling

Work Mode

On-site

Job Type

Full Time

Job Description

To ensure that each VRM meets the defined objectives of the Portfolios raced under VRM program.
Daily monitoring of call flow and volumes for the team.
Ensure, the VRM is engaging with all his customers regularly and in a proper manner by monitoring the VRMs calls.
Review of the leads sheet for each VRM and ensuring the latest lead status is updated.
Conduct daily huddles and team meet to ensure job expectations and productivity is maintained Maintain a track of VRM performance w.r.t leads, conversions, income, achievement of Portfolio parameters etc
Tracking and highlighting possible customer issues due to improper lead management.
Identify training gaps for his team and communicate the same to the training manager every month.

Education and Work Experience Requirements:

Minimum qualification is graduate in any stream

5-8 years in Sales and should have good understanding of banking products

Specific requirements:

Excellent written and verbal communication skills, Proficient in local language and English Strong Sales & Target Orientation
Excellent computer skills - Microsoft Word, Excel Power BI & Powerpoint.

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Indusind Bank

Banking and Financial Services

Indusind Bank

chennai, tamil nadu, india

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Team Manager - VRM