Team Leader ( US Healthcare - Patient Calling)

Provana

4 - 9 years

5 - 9 Lacs

noida ghaziabad new delhi

Posted:3 days ago| Platform:

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Skills Required

patient calling client management team management team handling revenue cycle management us healthcare people management skills client interaction rcm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Supervise daily operations of the patient calling team, ensuring adherence to protocols and service standards.
Monitor call quality, productivity, and patient satisfaction metrics; provide regular feedback and coaching.
Handle escalated patient concerns and grievances with professionalism and empathy.
Collaborate with internal departments to resolve issues and improve patient experience.
Conduct training sessions to enhance team skills in communication, CRM usage, and patient handling.
Maintain accurate reports on team performance, call volumes, and resolution rates.
Support workforce planning, including scheduling, attendance tracking, and resource allocation.
Drive process improvements and contribute to policy updates based on operational insights.

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